Thank you for choosing krasota.lv gift sets! Your satisfaction matters to us, so we have kept our return process clear, simple, and straightforward.
1. Return Period
You have the right to cancel your purchase and return an item within 14 calendar days from the date you receive it.
2. Conditions for Returns
To be eligible for a return, please ensure that:
- The item is unused and in its original, undamaged packaging.
- You include a proof of purchase (receipt, invoice, or payment confirmation).
3. How to Initiate a Return: 4 Simple Steps
- Contact Us: Send an email to info@biom.lv or call us at +371 28692224 with your order number and reason for return.
- Pack the Item: Securely pack the item in its original packaging along with your proof of purchase.
- Send the Package: Ship or deliver the parcel to our shop address: Pērnavas iela 55, Latgales priekšpilsēta, Rīga, LV-1009, Latvia.
- Inspection & Confirmation: Once received, we will inspect the item and notify you of the status.
4. Return Shipping Costs
Return shipping costs are paid by the customer. However, if the item is defective, damaged, or we sent the wrong product, we will cover the return shipping costs.
5. Refund Process
After inspecting and approving the returned item, we will issue a refund within 14 business days using the same payment method used for the original transaction.
6. Statutory Warranty & Consumer Rights
Nothing in this policy limits or affects your statutory consumer rights or statutory legal warranty under the laws of the Republic of Latvia and the European Union.
Shop Operator:
SIA BIOM.LV
Pērnavas iela 55, Latgales priekšpilsēta, Rīga, LV-1009, Latvia
Email: info@biom.lv | Phone: +371 28692224
